Hardware maintenance & support solutions
Choose the right hardware support package for your needs, ensuring your systems remain operational and efficient.
Option 1 – Included support package
Only for hardware purchased through bramble
What’s included:
12-month comprehensive warranty covering parts and labour.
General support and training
Same-day resolution aim for compute server issues
TotalSim-CFD tools updates
Dedicated spare parts stock maintained by bramble
Multi-channel support via: email, phone, remote sessions or on-site support (travel expenses apply)
12-month comprehensive warranty covering parts and labour.
General support and training
Same-day resolution aim for compute server issues
TotalSim-CFD tools updates
Dedicated spare parts stock maintained by bramble
Multi-channel support via: email, phone, remote sessions or on-site support (travel expenses apply)
Key benefits
Zero additional costs for multiple hardware issues
Immediate access to expert support team
Proactive maintenance approach
Comprehensive coverage from day one
Zero additional costs for multiple hardware issues
Immediate access to expert support team
Proactive maintenance approach
Comprehensive coverage from day one
Option 2 – Stand-alone support package
For externally sourced hardware
Comprehensive 12-month coverage including:
12-month comprehensive warranty covering labour.
General support and training
Hardware failure resolution
Software/OS support
Network switch troubleshooting
Queue system optimization
Multi-channel support via:
email, phone, remote sessions or on-site support (travel expenses apply)
12-month comprehensive warranty covering labour.
General support and training
Hardware failure resolution
Software/OS support
Network switch troubleshooting
Queue system optimization
Multi-channel support via:
email, phone, remote sessions or on-site support (travel expenses apply)
Key benefits
Zero additional costs for multiple hardware issues
Immediate access to expert support team
Proactive maintenance approach
Comprehensive coverage from day one
Zero additional costs for multiple hardware issues
Immediate access to expert support team
Proactive maintenance approach
Comprehensive coverage from day one